Data Protection

Twc Privacy Policy – How We Protect Every Malaysia User's Personal Data

At twc, your privacy is not just a legal obligation — it is a responsibility we take seriously every day. Find out exactly what data we collect, how it is used, and your rights as a user of this platform.

Last Updated: January 2026  ·  Version 2.4

Twc's Six Data Protection Principles

Here is how twc ensures your personal data remains secure and is used ethically at all times.

End-to-End Encryption

All data transmitted between your device and twc servers is protected by 256-bit SSL encryption. No third party can intercept or read your information during transmission.

Secure Data Storage

Personal data is stored on servers protected by multi-layered firewalls, strict access controls, and a 24/7 real-time threat monitoring system.

User Data Controls

You have full control over your personal data — from requesting a copy to applying for deletion. twc provides a straightforward and transparent process for all data-related requests.

Industry Standards Compliance

Twc adheres to data protection best practices within the online gaming industry and undergoes regular security audits to ensure our systems remain current and secure.

No Data Sales

Twc has never sold and will never sell user personal data to any third party for marketing or commercial purposes. Your data is used solely for platform operations.

Breach Notification

In the unlikely event of a data breach, twc is committed to notifying affected users within 72 hours and taking immediate remediation action.

This Privacy Policy explains how twc (twc.bio) collects, uses, discloses, and protects your personal information. By using the twc platform, you agree to the terms outlined in this policy. Please read it carefully.
1

Introduction

Twc respects the privacy of every individual who uses our platform and is committed to protecting your personal information in a responsible, transparent, and secure manner. This Privacy Policy is designed to ensure you fully understand how your data is managed from the moment you register to the day you close your account.

This policy applies to all twc platform users — whether you access via the twc.bio website, the official twc mobile app for Android or iOS, or any other interface provided by twc. It also applies to anyone who contacts our customer support even if they have not yet registered as a member.

Twc operates in compliance with internationally recognized data protection principles, encompassing minimal data collection, clearly defined purposes, robust security, and full respect for user rights. We do not collect data beyond what is necessary for platform operations and never use your data for purposes not stated in this policy.

2

Types of Data We Collect

Twc collects personal data from various sources depending on how you interact with the platform. Below is a summary of the types of data collected:

Data Category Examples of Information Purpose of Collection
Identity Full name, date of birth, identification card number. KYC identity verification, account registration.
Contact Email address, phone number Account communications, security notifications
Financial Bank information, transaction records Deposit and withdrawal processing.
Technical IP address, device type, web browser Security, fraud detection
Usage Game history, session duration, preferences. Platform enhancement and experience personalization.
twc practices the principle of minimal data collection — we only gather information that is genuinely necessary to provide you with a safe, high-quality service.
3

How Your Personal Data Is Used

Every piece of data collected by twc has a specific and clearly defined purpose. We do not use your data for any other purpose without notice and, where required, your consent. The main purposes of data use are as follows:

  • Create and manage user accounts, and ensure login security through rigorous identity verification.
  • Securely and accurately process financial transactions including deposits and withdrawals in Malaysian Ringgit (MYR).
  • Carry out KYC verification processes required for legal compliance and anti-money laundering purposes.
  • Detect and prevent fraudulent activity, system manipulation, and the use of multiple accounts.
  • Provide effective customer support and resolve complaints promptly and accurately.
  • Send important notifications related to your account, security, relevant promotions, and platform updates.
  • Analyze platform usage patterns for technical improvement and user experience purposes.
  • Comply with legal requirements, regulations, and directives from relevant authorities
You can opt out of marketing communications at any time by contacting twc customer support. Important account and security notifications will still be sent regardless of your preference.
4

Data Sharing with Third Parties

Twc does not sell, rent, or trade user personal data to any external party for commercial purposes. However, in the course of operating the platform, there are limited situations where data must be shared with certain parties:

  • Third-party game and software providers integrated into the twc platform, limited to data required for game operations only.
  • Payment processors and financial institutions that handle your deposit and withdrawal transactions.
  • Cloud service and technical infrastructure providers that support platform operations.
  • Audit and compliance firms that assist twc in meeting its regulatory obligations.
  • Legal authorities when required by court order or official request from law enforcement agencies.

All third parties granted access to twc user data are bound by strict confidentiality agreements and are only permitted to use that data for the specified purpose. twc conducts regular assessments of all service partners to ensure their data security standards meet our requirements.

twc is not responsible for the privacy practices of third-party websites or platforms that may be accessible via links within our platform. Please review the privacy policies of those platforms separately.
5

Cookies and Tracking Technologies

The twc platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how the platform is used. Cookies are small text files stored on your device when you visit our platform.

The types of cookies used by twc include:

  • Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to platform operation
  • Performance cookies — collect information on how users interact with the platform to help us identify areas for improvement
  • Preference cookies — store user settings such as preferred language and display preferences so you do not need to reconfigure them each time you log in
  • Analytics cookies — used in aggregate and anonymized form to understand overall platform usage trends

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect twc platform functionality and your overall user experience.

6

Data Security Measures

Twc continuously invests in the latest security infrastructure to ensure your personal data is protected at all times. The key security measures we employ include:

  • 256-bit SSL encryption for all data communications between the platform and user devices.
  • Encryption of stored data using the latest industry-standard encryption algorithms in our database.
  • Two-factor authentication (2FA) for an additional layer of protection on user accounts.
  • 24/7 real-time security monitoring by a dedicated cybersecurity team.
  • Strict role-based access control (RBAC) for twc staff — only personnel who genuinely require access to specific data are permitted
  • Regular independent security audits conducted by recognized third-party security firms
  • A comprehensive incident response plan to ensure a swift and organized response in the event of any security incident.
Sensitive financial information such as bank account numbers and card details are not stored directly in twc's systems. All payment information is processed through payment gateways that hold recognized security certifications.
7

Data Retention Period

Twc retains user personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. Retention periods vary by data type:

  • Active account data is retained for the duration of the account and for a defined period after account closure for compliance and dispute resolution purposes
  • Financial transaction records are retained for the period stipulated by applicable legal requirements for financial record-keeping.
  • Customer support communication logs are retained for as long as necessary to ensure service quality and complaint resolution
  • Session data and technical logs are retained for a shorter period and automatically deleted on a set schedule

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. You may request early deletion of your data, subject to legal requirements that may obligate us to retain certain records.

8

Your Rights as a User

Twc respects your rights as the owner of your personal data. You have the following rights, which can be exercised at any time by contacting us:

Right of Access

Request a copy of the personal data we hold about you in a readily readable format.

Right to Rectification

Request correction of any inaccurate or incomplete data held in our records.

Right to Erasure

Request deletion of your personal data, subject to applicable legal obligations.

Right to Object

Object to the processing of your data for specific marketing or analytics purposes.

Right to Portability

Receive your data in a structured format that can be transferred to another platform.

Right to Restrict Processing

Request that twc restrict the processing of your data while an investigation or dispute is ongoing.

To exercise any of the above rights, please contact the twc data protection team by email at [email protected]. We will process your request within 30 business days.
9

Children's Data Protection

The twc platform is exclusively for users aged 18 and above. twc does not knowingly collect, store, or process any personal data from individuals under the age of 18. A strict KYC age verification process is enforced at registration to ensure compliance with this policy.

If twc finds that personal data of someone under the age of 18 has been collected unintentionally, that data will be deleted immediately and the associated account will be closed without notice. Parents or guardians who suspect a child in their care is using the platform are advised to contact us right away.
10

Amendments to This Privacy Policy

Twc reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to the services we offer. Any material changes will be communicated to users via:

  • A clear notice on the twc platform homepage at least 14 days before changes take effect.
  • Email notifications to all registered members for changes deemed significant
  • In-app notifications via the twc mobile app for users on the official app.

Continued use of the twc platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before they take effect.

11

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how twc handles your personal data, we encourage you to reach out to us directly. Our data protection team is ready to assist:

  • Live Chat on Platform: The fastest way to handle general privacy queries — response within 2 minutes.
  • Data Protection Email: [email protected] — for official requests related to user rights and privacy matters requiring written documentation
  • Email Response Time: We are committed to responding to all privacy-related inquiries within 5 business days
For your security, when contacting us regarding your account or personal data, please provide sufficient identity verification information so we can verify your identity before processing any request.

Your Data Is Safe with twc

Twc protects your privacy with the latest encryption technology and industry-best security practices. Register today and enjoy a transparent, secure gaming platform that fully respects your privacy.

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