Twc believes gaming should be a source of fun and entertainment, not stress. We provide a range of self-control tools and guides to help every Malaysian player enjoy a healthy, balanced gaming experience.
At TWC, we understand that everyone plays for different reasons — some unwind after work, some enjoy the strategic challenge, and some simply want to try their luck. That is all perfectly normal, as long as gaming stays within your control.
Problems arise when gaming begins to interfere with daily life — finances are strained, family relationships suffer, or work is neglected. TWC does not want our players in that situation. That is why we invest in systems and tools that help you play more mindfully and responsibly.
All self-control features we provide are free and easily accessible directly from your account settings. No extra questions, no complicated process — we put control in your hands.
All these tools are available directly in your account — free and active instantly.
Set daily, weekly, or monthly deposit limits based on what you can afford. Once the limit is reached, the system will automatically block additional deposits until the limit resets.
Set how long you can play in a single session. twc will send a reminder when time is nearly up and automatically close the session once the limit is reached.
Set the maximum amount you are willing to lose within a given period. The platform will automatically block play once your loss limit for that period has been reached.
Need a short break? Activate a self-exclusion from 24 hours up to 6 weeks. Your account will be inaccessible during this period and no promotions will be sent to you.
If you need an extended break, you can apply for a permanent self-exclusion. Your account will be permanently closed and cannot be reopened for a minimum of 6 months.
Access a complete record of all your gaming activity, deposits, and withdrawals. Reviewing this history regularly helps you stay aware of your own playing habits.
This process takes less than 2 minutes and can be done at any time.
Access the TWC platform via twc.bio or the official TWC mobile app and log in using your username and password.
Click your profile icon in the top-right corner and select "Account Settings" from the menu that appears.
On the settings page, select the "Responsible Gaming" tab to view all available self-control options.
Choose the type of limit you want to set — deposit, play time, or loss — and enter the amount or duration that suits your situation.
Click "Confirm" and the limit will activate immediately. You will receive a confirmation email and the limit will apply to all your gaming sessions from that point on.
These questions help you assess whether your playing habits are still under control. Answer honestly — this is for your own good.
Have you ever gambled with money meant for essential needs such as rent, food, or bills?
Do you find yourself playing longer than planned, and struggle to stop even when you have resolved to do so?
Have you ever lied to family members or friends about how much time or money you have spent gambling?
Do you play to "chase" losses — trying to win back money you have already lost by continuing to play?
Do thoughts of gambling frequently distract you while working, studying, or spending time with family?
Do you feel restless, irritable, or uncomfortable when you are unable to play for an extended period?
Awareness is the first step. Recognise these signs in yourself or someone you care about.
Constantly short on money, borrowing or selling personal belongings to fund gambling.
Staying up late to play, neglecting adequate sleep, and daily routines disrupted by gaming.
Feeling stressed, anxious, or low that is linked to gaming outcomes, whether winning or losing.
Withdrawing from family and friends, preferring to play alone rather than spending time with loved ones.
Frequently missing work or class, difficulty concentrating, and an overall noticeable decline in performance.
Tried repeatedly to stop or cut back on gambling but always failed and returned to playing as before.
You do not have to face this alone. TWC provides a clear support pathway.
TWC's customer support team is available 24/7 via in-platform live chat. Speak with us in confidence.
Send an email to [email protected] with the subject "Responsible Gaming" for a priority response from our player wellbeing team.
If you feel the need to stop playing right now, contact our support team and self-exclusion will be activated within minutes.
Twc encourages players who need deeper support to seek professional counselling from qualified mental health professionals.
Can't find the answer here? Contact twc support via live chat in the platform.
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